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Service Level Agreement: our mission is your satisfaction

Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.

With our Service Level Agreement, we draw up guarantees and service standards with you beforehand.  Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.

We set clear processes and service standards so that you know what to expect
We make regular surveys, measure our performance and your level of satisfaction
Every expression of dissatisfaction is a complaint, regardless the cause
Our commitment means you get what you signed up for